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Cancellation & Refund Policy

  • Cancellation Policy

         Giftboxguru.com believes in offering a hand to its customers as far as possible, & for that reason has a substantial cancellation policy.

  1. Cancellations will be taken into account or considered only if the request is made within 24-hours of placing an order. However, Giftboxguru.com is unable to cancel if the orders have been communicated to the merchants / vendors and they have set off the process of shipping them.
  2. There is no cancellation of requests and orders placed under the 'Same Day Delivery' category.
  3. No cancellations are considered for those products that the Giftboxguru.com marketing team has get on special occasions like Diwali, Pongal, Valentine's Day, and Christmas etc. These are limited time offers and for that reason cancellations are not possible.
  4. We do not accept cancellation orders or requests for perishable items like eatables, flowers, etc. However, replacement or refund can be made if the purchaser finds that the quality of product shipped is not good.
  5. In case of non-delivery of Courier products as well refunds will be done except in cases of adverse climatic conditions, any sort of area blockage and other such conditions.
  6. Extra charge for Non delivery of gifting products with ‘Midnight delivery’ and ‘Fixed Time delivery’ is refundable except in the cases of adverse climatic conditions, any sort of area blockage and other such conditions.

  • Difficulties with an Order

         At Giftboxguru.com we make every attempt to make sure you get excellent service. If at any time, you encounter problems with an order. Please inform us and let us know in case if you see that the product received is not as depicted on the website as per your expectation. You must bring it to our customer service's notice within 24 hours of getting the product.

In case if you have complaints regarding products that come with a manufacturer warranty, please refer such issues to them.

  • Refund Policy

          If for some unexpected reasons, your product seems damaged, please contact our customer service at [email protected] immediately. Please do include all important details on your order together with a photograph, order number & your contact details. Requests regarding refunds should be made within 1 day of delivery or shipment date. Refund can occasionally take up to 31 days to take effect.