Standard
Delivery
- Orders received till 3 PM IST only can be
delivered on same day.
- Order will be delivered in between 09:00 AM to
08:00 PM?
- The delivery or shipment will NOT be
redirected or redelivered to any new or other address in any situation.
- The ordered products will be delivered only in
the cities given in the list only.
- We provide delivery on Sundays.
Midnight
Deliveries
- Delivery will be carried out between 11.30 PM
to 11.59 PM on stated and asked delivery date.
- We provide delivery on Sundays.
- The above items or products will be sent only
on the locations and cities that are mentioned in our list.
For
Fix Time Delivery
- We cannot commit exact or sharp time for
delivery. Order will be sent +15 Minutes or -15 Minutes as per chosen
time.
- We need 4 hours lead-time.
- We deliver or send on Sundays also.
General
Disclaimers
- GiftBoxGuru.com preserves the right to refuse
or reject any order unconditionally.
- All claims are subjected to the jurisdiction
of Court at Pune, India only.
- If GiftBoxGuru.com
in incapable to deliver order, then complete refund will be made. We shall
not be accountable for any other charges, emotional stress, loss of
profits, any other liability or others due to non-delivery.
- GiftBoxGuru.com
has taken every care for the accurateness of the information given in the
site. It has applied due diligence to give the latest product info.
However, GiftBoxGuru.com or its employees or affiliates are not answerable
for the damage or loss caused to any of the users wowing to the
information unintentionally given on the site.
- We
at GiftBoxGuru.com will attempt delivery of the products ONCE. In case the
delivery isn’t completed during the effort, the customer or purchaser
shall still be charged for the order & no re-delivery of the item will
be possible. We will assume the order carried out in the below mentioned
cases:
- »
Delivery of item failed due to wrong address
- » Unavailability
of the recipient
- » Premises
locked
- » Wrong
Cell/Phone or Extension Number/ Not Working Number/ No Reply or
Connecting/ Unreachable, and delivery
are not executed.
- » Recipient
refused the items or products
- » Delivered
the item at the Reception/Gate/Neighbour
- Please
take into account that Flowers, Cakes along with other unpreserved are
sourced nearby or locally at the location of the delivery and will be hand
delivered to the recipient.
- No
deliveries of products will be made on National Holidays.
- The
image or the picture appeared on the site is indicative in nature. Actual
or real product may vary in design or shape as per the accessibility or
availability.
- GiftBoxGuru.com
reserves the right to substitute or replace the flowers or flowery
arrangements (Including specified colours) or other products with higher
or equal value in case the desired products of the customers are
available.
- In
case of Heavy Rains/ Flood/ National Bandh, or any unforeseen
circumstances GiftBoxGuru.com reserves the right to postpone the delivery
to that particular date & to reschedule the delivery for another date.
- No change in orders can be entertained before
2 working hours of the delivery date & approved by our Customer Care
team.
- Express orders once made cannot be cancelled
if not requested 1 working day before the delivery date.
- Courier Orders can’t be cancelled once it
processed.
- In
Case the item is not delivered because of any of aforesaid reasons, the
update will be accessible in our website & same can be gathered from
the delivering outlet same day, in the same city, details of which are
accessible with our Customer Care numbers.
- GiftBoxGuru.com
will not think about or entertain any complain for unpreserved items like
cake, fresh flowers etc. after 24 hours from the time of delivery.
- Proof of delivery will be given in case of dispute
in delivery.
- For non-perishable commodities or merchandise
the respective brands will be accountable for the quality of the item.
- Shipment
or delivery of certain branded products may not be possible or delayed
under a few unmanageable conditions like product is unavailable in the
market or stopped by the producer. In such circumstances, similar item,
next to the description will be delivered. Agreement of the customer would
be taken for the same via email. However, if the customer doesn’t respond
within 24 hours, it shall be understood that he/she has agreed to the
delivery of the alternate item.
- Request
for postponement or cancellation of confirmed item can be made up to 1 day
before the delivery date. Customer can send cancellation request at our customer
service’s email id.
- While placing an order, customers are
requested to provide us with the correct and full information for delivery
at Hospital/Hotel.
- Courier & Express products cannot be sent
together at the same time.
- If
the recipient or any other person is not available at the shipping address
to collect the item or product, at the time of delivery, the order will
not supposed to be late. Therefore in such cases, no cancellation, refunds
or liability can be made.
- If
the recipient hasn’t checked-in at the hotel by the delivery date, the
product will be left at the reception & it will be considered as
executed. If the recipient has checked-out of the hotel or inn by the
delivery date, the order will be considered as executed and in such cases no
refund will be made. For the delivery of the gift items to marriage
ceremonies/ marriage halls, GiftBoxGuru.com may not be able to guarantee
the delivery to the bride/bride-groom owing to non-availability of our
delivery-side to the couple. But, we shall make sure that the delivery is
executed to one of the answerable members of host. Also, if feasible we
shall hand over the name of the recipient via our order confirmation mail.
- Under
no circumstances and situations whatsoever shall GiftBoxGuru.com be liable
for any damages, loss of data, or lost profits whatever including, without
limiting, any indirect, incidental, special, consequential or other
damages that come about or result from the use of or failure to use the
products/services presented in the site. In spite of the foregoing, in no
event shall GiftBoxGuru.com be liable to the customer for any or all
losses, damages, and causes of action (including but not restricted to,
negligence) or else exceeding the amount paid by the customer to GiftBoxGuru.com
for that particular service or product.
For
Remote Locations and Towns
- We provide delivery on Sundays also.
- The products and items will be delivered only
in those cities and locations that are mentioned in our list.
- No delivery of the item will be made on
National Holidays; however the delivery will take place on next working
day.
- We would make the delivery of the products
once. In case the delivery is not done in case the recipient is
unavailable or because of wrong address, premises locked the consumer
shall still be charged for the item.
- Please take into account the delicate items
like flowers and cakes & others are sourced in the neighbourhood at
the delivery location.
- The image presented is indicative in nature
and actual product may vary in design or shape as per accessibility.
- Delivery would be executed between 09:00 AM to
8 PM on all business days.
- No time commitment or guarantee for the
deliveries would be entertained.
- Correct and detailed Address & Contact
number of the recipient is must for placing the order.
- Extra delivery charge might be applied if area
is outskirt.
Delivery
to Hospitals Policy
The florists in our GiftBoxGuru.com network are
experienced at making deliveries to hospitals. When placing your order, please
be sure to include the hospital name and telephone number, the name of the
recipient and room number or ward of the recipient.
GiftBoxGuru.com will send your gift bouquet in
accordance with facility procedures, as most hospitals do not allow florists to
personally deliver to individual rooms. Please note that many ICU patients are
not permitted to receive flowers. Please check with the hospital before placing
your order.
Delivery
to Hotels Policy
The florists in our GiftBoxGuru.com network are
experienced at making deliveries to hotels. However please be aware to make the
following information available: Hotel Name Full address of the hotel Room Number
Telephone number of the hotel Name of Tour Company, if applicable If the
recipient has not checked in at the hotel on the delivery date, the order will
be left at the reception & the order will be assumed as executed. If the
person has checked out of the hotel by delivery date, the order will be assumed
as executed and no refund will be made in such cases.
Delivery
to Wedding Halls/ Marriages Policy
For delivery of gift items to
Wedding Ceremonies/ Marriage Halls, we may not be able to assure the delivery
to the bride and/or bridegroom. However, we shall ensure that the delivery is
made to one of the responsible member of host. Also, if possible we shall
provide you with the name of the recipient through our delivery confirmation
SMS and mail. Delivery to Hostels/PG/Cantonment/Enclosed Premises Our florists
are experienced at making deliveries to hostels/PG/Cantonment/Enclosed
Premises. However, please be aware to make the following information available:
Name of Recipient and Sender Hostel Name Full address of the hostel Room Number
Telephone number of the hostel The recipient needs to either come to the gate
of the premises to collect the delivery or send someone on his/her behalf after
coordinating with the vendor. The order can be handed over to security/any
other responsible person or the order will be left at the reception and the
order will be assumed as executed.
Courier
Disclaimer
- Notwithstanding
anything contained in the Shipping Disclaimer or in the Terms and
Conditions, in the event the order/product is made to deliver through any
courier agency or any third party, GiftBoxGuru.com does not make any
representation or warranty in relation to the delivery of such order. GiftBoxGuru.com
makes no warranties with respect to any third-party offerings.
- It
is also possible that GiftBoxGuru.com courier partners have a holiday
between the day you place your order and the date of delivery. In this
case, the delivery may not be made on the estimated date.
- The date of delivery you choose is
approximate. Your gift may be delivered a day prior or day after.
- Before major occasions, we suggest that you
place your order at least 5 days in advance.
- Orders
will be delivered within 3-5 working days after the date of dispatch. The
above products will be delivered by our courier partners and the delivery
made by them is subject to the Terms and Conditions of such courier
companies. No Deliveries are made on National Holidays and Sundays.
- Courier and express products cannot be
delivered together at same time.
- A complaint against a Courier product is
registered only if it is made within 10 days from the date of delivery.
Domestic Orders: All courier orders are carefully packed and dispatched from GiftBoxGuru.com
warehouse. Soon after the order has been dispatched, you will receive a
tracking number that will help you trace your gift. Standard delivery and brand
disclaimers apply.
International Orders: All parcels are shipped from the warehouse of our partners. Once the
parcels are shipped, you will receive a tracking code to help trace the order.
In the event the address, contact number, customer
details, pin code provided is wrong or incomplete; we will not be able to
deliver orders. Courier partners sometimes have some delays due to holidays and
strikes. Order once dispatched from our end would be the responsibility of the
courier company and delivery would take 5-7 working days from the date of
dispatch.